Protecting Your Information Is Our Responsibility

1. Introduction & Scope

cv111 is a trusted mobile casino and sports betting platform in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, how we process it, and how we keep it secure when you use cv111's website, mobile application, or any related services.

Please read this Policy carefully before using our services. By using the services, you agree to the terms of this Policy. You must be 21 years of age or older.

This Policy applies only to cv111's own services. We are not responsible for the privacy practices of third-party websites or services.

2. Information We Collect

cv111 may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information — such as bKash, Nagad, or Rocket numbers and bank account details
• Account preferences and communication history

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date, time, and duration of service use (Bangladesh Standard Time, UTC+6)
• Click, scroll, and navigation patterns
• Information collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive limited information from trusted third-party service providers when needed for identity verification, fraud prevention, or payment processing.

3. Purpose of Using Information

cv111 uses your information for the following legitimate purposes:

• Opening accounts, verifying identity, and ensuring login security
• Processing deposits, withdrawals, and bonus transactions
• Providing customer support — delivering service in both Bengali and English via live chat and email
• Preventing fraud, money laundering, and misuse
• Meeting legal and regulatory obligations
• Improving service quality and resolving technical issues
• Sending relevant offers and updates with your consent
• Monitoring account activity to ensure responsible gaming

4. Disclosure & Sharing of Information

cv111 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with specialist providers for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and technical infrastructure management. These partners operate under our instructions and are equally committed to data protection.

4.2 Legal Obligations

We may be required to provide necessary information in response to a lawful request from a government or law enforcement authority under applicable laws of Bangladesh.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred, but the terms of this Policy will remain unchanged.

5. Cookies & Tracking Technologies

cv111 uses cookies and similar tracking technologies on its website. These help improve your browsing experience, keep login sessions active, and analyze service performance.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: For remembering language and preferences.
• Analytics Cookies: For measuring and improving service usage.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

6. Data Security Measures

cv111 uses industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All data between your browser and our servers is transmitted via an encrypted connection.
• Secure Server Infrastructure: Controlled access measures are followed for data storage.
• Two-Factor Authentication (2FA): An extra layer of login protection for your account.
• Regular Security Audits: Periodic reviews to identify and prevent potential risks.
• Data Access Restrictions: Only authorized personnel can access the information they need.

Transmitting information over the internet is not entirely risk-free. However, we are committed to ensuring the highest level of protection and follow the latest technology standards.

7. Data Retention Period

cv111 retains your personal information only for as long as it is needed for the relevant purpose or a legal obligation exists.

• Data for active accounts is retained for as long as the account remains open.
• Legal, regulatory, and financial data may be retained for a set period even after an account is closed.
• Data stored for marketing or communication purposes is deleted after you withdraw your consent.

8. Your Rights

As a cv111 user, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be updated.
• Right to Erasure: You can request that your information be deleted in certain circumstances.
• Right to Restrict Processing: You can request that the use of your information for specific purposes be stopped.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Lodge a Complaint: You can file a complaint with the relevant authority in the event of a data protection breach.

To exercise these rights, please contact our support team. Some requests may not be possible to fulfil due to legal obligations.

9. Children's & Minors' Privacy

cv111's services are strictly for individuals aged 21 or older. We do not knowingly collect any information from minors. If it comes to our attention that a minor's information has been collected, we will immediately close that account and take steps to delete the information.

Parents or legal guardians who suspect their minor child has registered on cv111 should please contact our support team immediately.

10. Third-Party Links & Services

Our platform may include content from game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These third-party services have their own privacy policies, and cv111 is not responsible for their data collection practices.

Payment service providers (bKash, Nagad, Rocket, and banks) are governed by their own privacy policies. It is your responsibility to read the relevant institution's policy before completing a transaction.

11. Policy Changes

cv111 reserves the right to update this Privacy Policy at any time. For significant changes, we will display a notice on the service or inform you at your registered email address.

Continued use of the service after any changes will be considered acceptance of the updated Policy. The date of the Policy will always be noted at the top of the page.

12. International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. Any such transfer will maintain the protection standards described in this Policy, and appropriate contractual arrangements will be in place to ensure the security of your data.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. We are available 24/7 in both Bengali and English.